NATIONAL COMPETENT AUTHORITIES PTD

(as per information received by carriers up to 31 January 2019)

    BELGIUM

    SPF Economie,
    Direction generale de la reglementation commerciale,
    City Atrium C
    Rue du Progres, 50
    1210 Bruxelles
    Tel: +32 800 120 33
    Email: [email protected]


    BULGARIA

    Ministry of consumer protection
    Slavyanska Str.
    Sofia 1000
    Tel: 0700 111 22 or +359 (0) 2 9330565
    Web: https://kzp.bg/kontakti


    CROATIA

    Ministarstvo gospodarstva, poduzetnistva i obrta
    Ulica grada Vukovara 78
    10 000 Zagreb
    Tel: 01/6106 111
    Email: [email protected]
    Web: https://www.mingo.hr/page/kategorija/kontakti


    CYPRUS

    Agency for the Protection of the Consumer
    Agapinoros 2, IRIS Building,
    1421 Nicosia
    Tel: +357 22 200900
    Email: [email protected] 


    CZECH REP.

    Ministry of transport
    nabrezi Ludvika Svobody 12/1222,
    PO Box 9,
    110 15 Praha 1
    Tel: 225 131 112
    Email: [email protected]
    Web: http://www.mdcr.cz


    DENMARK

    REJSEGARANTIFONDEN
    Rojelskær 11, 3. sal
    2840 Holte
    Tel: 45 87 83 33
    Email: [email protected]


    ESTONIA

    Estonian Consumer Protection Board
    Tarbijakaitseamet
    Pronksi 12,
    10117 Tallinn
    Tel: 667 2000 or 620 1707
    Email: [email protected]
    Web: www.tarbijakaitseamet.ee/en


    FINLAND

    Competition and Consumer Authority
    P. O. Box 5, 
    FI-00531 Helsinki
    Tel: +358 (0)29 505 3000
    Web: https://www.kkv.fi/en/


    FRANCE

    Ministere de l’economie
    DGCCRF
    8 Rue Louise Weiss,
    75013 Paris
    Tel: +33 (0) 1 73 60 39 39
    Web: https://www.economie.gouv.fr/dgccrf/contacter-dgccrf


    GERMANY

    Bundesministerium der Justiz und fur Verbraucherschutz
    Mohrenstrasse 37
    10117 Berlin
    Tel: +49 (0) 30 18 580
    Email: [email protected]
    Web: https://www.bmjv.de/DE/Ministerium/Wegbeschreibung/Wegbeschreibung_node.html


    HUNGARY

    Hungarian Authority for Consumer Protection
    1088 Budapest, Jozsef krt. 6.
    Tel: +36 1 4594800
    Email: [email protected] Web: www.nfh.hu


    IRELAND

    Competition and Consumer Protection Commission
    Bloom House
    Railway Street
    Dublin 1
    D01 C576
    Tel: 1890 432 432 or 01 402 5555 
    Email: https://www.ccpc.ie/consumers/contact/contact-us-form/ 
    Web: https://www.ccpc.ie/consumers/ 


    ITALY

    ASTOI Confindustria Viaggi
    Viale Pasteur, 10
    00144 Roma
    Tel: +39 06 592 4206
    Email: [email protected]


    LATVIA

    Consumer Rights Protection Center
    Brivibas Street 55,
    Riga LV1010
    Tel: +371 65 452 554
    Email: [email protected]
    REGISTRATION NO. 90000068854
    Web: http://www.ptac.gov.lv/en/content/contacts


    LITHUANIA

    State Board of Tourism under the Ministry of the Economy
    Gedimino pr. 38, 
    LT-01104 Vilnius
    Tel: 8 706 64976
    Email: [email protected] 


    LUXEMBURG

    Ministere de l’Economie
    Direction generale PME,
    19-21 Boulevard Royal,
    L-2449 Luxembourg
    Tel: +35 224 774 700
    Email: [email protected]
    Web: https://meco.gouvernement.lu/fr.html


    MALTA

    Malta Tourism Authority
    Building SCM01, Level 3,
    SmartCity Ricasoli SCM 1001,
    Kalkara
    Tel: +35 622 91 5000
    Web: http://www.mta.com.mt/


    NORTHERN IRELAND

    Department for the Economy
    Netherleigh
    Massey Avenue
    Belfast
    BT4 2JP
    Tel: 028 9052 9900
    Email: [email protected]


    POLAND

    Urzad Marszałkowski Wojewodztwa Mazowieckiego w Warszawie
    03-719 Warszawa,
    ul. Jagiellonska 26
    Tel: +48 22 59 79 100
    Email: urząd_marszał[email protected]


    PORTUGAL

    Autoridade de Seguranca Alimentar e Economica
    Rua Rodrigo da Fonseca, no. 73
    1269-274 Lisboa
    Tel: 217 983 600
    Fax: 217 983 654
    Email: [email protected]


    ROMANIA

    Bulevardul Aviatorilor 72
    Sector 1
    011865 Bucaresti
    Tel: 021 307 67 84
    Email: [email protected]
    Web: http://www.anpc.gov.ro/articol/575/date-contact


    SLOVENIA

    Ministrstvo za gospodarski razvoj in tehnologijo
    Trzni inspektorat RS
    Dunajska cesta 160
    1000 Ljubljana
    Tel: +386 1 280 8700
    Email: [email protected]


    SPAIN

    Ministerio de Industria, Comercio y Turismo
    P. de la Castellana 160,
    28046 Madrid
    Tel: +34 913 494 640
    e-mail : [email protected]


    SWEDEN

    Kammarkollegiet
    Birger Jarlsgatan 16,
    114 34 Stockholm
    Tel: 08 700 08 00
    Email: [email protected]


    THE NETHERLANDS

    Dutch Consumer Authority
    PO Box 16326
    2500 BH The Hague
    Tel: +31 70 7222 000


    UNITED KINGDOM

    CAA House, London
    45-59 Kingsway
    London WC2B 6TE
    Tel: 0330 022 1500
    Email: https://www.caa.co.uk/feedback/ 
    Web: https://www.caa.co.uk/Passengers/Resolving-travel-problems